Start to finish
How Does Booking Work?
Four steps, one of which is you reading a number and saying yes.
Send us the details
The pickup address, the date, and the flight number or ship name. If you know how many cases as well as how many people, send that too — it is what determines the vehicle.
We come back with the fare and the time
Your suburb's published fare, the vehicle allocated to it, and a pickup time worked backwards from your check-in cut-off or forwards from your landing. Usually the same day.
You accept, and that fixes the price
From that moment the fare is locked to the trip as described. No deposit is taken and no card details are held, so accepting costs you nothing and commits no money.
The driver is paid at the end
On the day, at the end of the trip, by card, cash or PayID. That is the first and only time money changes hands.
What we need
What Information Should You Send?
Street number included. Rural addresses west of The Oaks and in the Burragorang can be hard to find in the dark, so a gate number, a landmark or a what3words reference genuinely helps.
Not the time — the number. A flight number lets us track the aircraft, which is what makes a delayed arrival cost you nothing. For a cruise, the ship name and sailing date tell us which terminal you actually need.
The commonest booking error is counting people and forgetting luggage. Four adults with four full-size cases need a different vehicle from four adults with cabin bags.
Not the number of children — the ages. The age determines which restraint is legally required, and fitting one properly takes time we would rather spend before we set off.
Golf clubs, prams, skis, bike boxes, musical instruments, a wheelchair or a walking frame. None of these is a problem when we know; all of them are a problem when we do not.
Collecting a second household on the way is usually fine and is quoted when you book. It is far easier to plan than to improvise at 4am.
Timing
How Far Ahead Should You Book?
For a weekday flight in an ordinary week, two or three days is comfortable and same-day is often possible — phone rather than email if you are inside twenty-four hours.
The bookings that need real notice are the ones competing for a limited vehicle. There is a finite number of eleven-seat minibuses, and in school holidays, the fortnight around Christmas and the days either side of Easter they go first. If your trip needs one, a fortnight's notice is not excessive.
Cruise embarkations are the other pinch point, because an entire district's worth of passengers wants the same morning. Book the outbound and the return together as soon as you have the sailing dates; it costs the same and it guarantees the vehicle at both ends.
Because nothing is charged when you book, booking early carries no financial risk. If the trip falls over, you tell us and the diary entry disappears.
Changing your mind
What Happens If Plans Change?
The short version: very little, because no money has moved.
- Flight rescheduled or cancelledRe-timed at no cost
- Cancelling more than 24 hours outNo charge
- Cancelling inside 24 hoursSee the terms — a fee may apply
- Adding a passenger or a caseVehicle re-sized if needed, fare adjusted before the day
- Changing the pickup addressRe-quoted only if it changes the suburb
- Your flight landing three hours lateNothing changes — it is tracked
The full detail is in our terms and conditions, where the clauses that can cost money are numbered 4, 5 and 8 and are written to be read.
Where we collect from
Which Suburb Are You Booking From?
Every suburb has its own page with its own fare, distance and drive time. Open yours to see the exact number before you call.
Wollondilly Shire · 27
Macarthur · 25
Not on the list? Send us the address and we will price it.
Everything else
Booking: Common Questions
Do I need to pay a deposit?
No. No deposit is taken and no card details are held at any point. The driver is paid at the end of the trip by card, cash or PayID.
How quickly will you reply?
Phone is answered around the clock and is the right channel for anything travelling in the next twenty-four hours. Email is normally answered the same day, which is fine for everything further out.
Can I book at short notice?
Often, yes — phone rather than email. Same-day is frequently possible for a sedan or Kia Carnival. The eleven-seat minibus at short notice in school holidays is the request most likely to get an honest no.
Can I book a return trip at the same time?
Yes, and you should if you know both dates. Each leg is charged at its published suburb fare, with $10 added for pickups from an airport or terminal, and booking both guarantees the vehicle at the far end — which matters most for cruise returns and late-night arrivals.
What if I do not know my flight number yet?
Book against the date and send the flight number when you have it. The number is what enables tracking, so we do want it eventually, but it does not have to be there on day one.
Can I book on behalf of somebody else?
Yes — parents booking for adult children, companies booking for staff and travel agents booking for clients are all routine. Give us a mobile number for whoever is actually travelling so the driver can reach them on the day.
Do you take corporate or account bookings?
Yes. Email is the better channel for those, since it puts the arrangement in writing. Regular runs to the same address can be set up so you are not re-supplying the details each time.
How do I know the booking is confirmed?
You get it in writing, with the pickup time, the fare and the vehicle. If you have not had that, you are not booked — call us rather than assume.
Is there a cancellation fee?
Not outside twenty-four hours. Inside twenty-four hours a fee may apply, and the circumstances are set out in clause 4 of the terms rather than left vague.
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