Short version: we collect what is needed to drive you somewhere and bill you for it, we never store card numbers, and your address goes to your driver and nobody else. The detail is below, and it is short because there is not much to it.
What we collect
Only what is needed to drive you somewhere and to bill you for it. In practice that is your name, your mobile number, your email address, the pickup address, the destination, the travel date, the flight or ship number, the number of passengers, the ages of any children travelling in a restraint, and anything you choose to tell us about luggage or access.
Each of those has an operational reason. The flight number lets us track your arrival. The children's ages determine which restraint is legally required. The access notes stop a driver circling a rural road at 4am. We do not collect information because it might be useful later.
The detail
We do not take card details when you book, and we do not store card numbers at any point — payment happens in the vehicle at the end of the trip through a standard payment terminal, or by cash or PayID. We do not track your location outside the trip you have booked. We do not buy personal information from third parties.
Your booking details are shared with the driver assigned to your trip and with nobody else. We do not sell, rent or trade personal information. We disclose information outside the business only where the law requires it, or where it is necessary to establish or defend a legal claim.
Booking records are kept for seven years to meet Australian tax and business record-keeping requirements. Marketing contact details, if you have opted in, are kept until you unsubscribe.
We do not add you to a mailing list because you booked a transfer. If you opt in, every message carries an unsubscribe link and we act on it immediately.
This site uses cookies for basic functionality and anonymous traffic analytics. You can block or delete cookies in your browser; the site works without them. Embedded Google Maps panels on the suburb pages are loaded from Google and are subject to Google's own privacy terms.
You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not legally required to keep it. Email info@wollondillyairportshuttle.com.au or call 0427 143 612 and we will respond within thirty days.
If you believe we have mishandled your information, contact us first — most issues are resolved quickly. If you are not satisfied with our response you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Keep reading
The pages people usually open next.
Email is the right channel for anything about access, correction or a complaint, because it leaves a record for both of us.
Available every day of the year, at any hour; set fees apply for pickups before 6am or after 8pm. See the full fare list, the fleet or our frequently asked questions.
Private, fixed-fare airport and cruise transfers from 75 suburbs across Wollondilly Shire, Macarthur and the Southern Highlands. A published fare per suburb for each destination, tolls and GST inside it, no deposit and no weekend loading — you pay the driver on the day of travel.
Sister services run by the same local team.