Phone is fastest, and it is the right choice for anything travelling in the next twenty-four hours. Email and the booking form are fine for everything further out, and better if you want the arrangement in writing. Either way, nothing is charged when you make a booking.
Three ways
Answered around the clock. Use it for same-day and next-morning bookings, for anything with a tight connection, for a change to a booking that is travelling soon, and above all if you are standing in an arrivals hall wondering where the car is. A phone call solves in a minute what an email solves in an afternoon.
Good for group bookings, corporate accounts, cruise itineraries, wedding parties and anything where you want the quote in writing before committing. Replied the same day. It is also the right channel if you have several flights or dates to send at once.
Takes about two minutes and asks for exactly what we need: address, date, flight or ship, passengers and luggage. Best for a straightforward trip you are planning ahead. Open the booking form →
Response times
Honest expectations rather than a promise nobody keeps.
If something is going wrong on the day of travel, the phone is the only channel that helps. The number is on your confirmation as well as on this page.
What to send
For a quote or a booking: the pickup address in full, the date, and the flight number or ship name. Then the number of passengers, the number of cases, and the ages of any children travelling in a restraint. Those six things are enough to price the job, size the vehicle and work out the pickup time.
The two that people most often leave out are the case count and the children's ages, and both change which vehicle we send. Four adults with four full-size suitcases need a different car from four adults with cabin bags, and a three-year-old needs a different restraint from a six-year-old.
For a rural address, anything that helps in the dark is worth including — a gate number, a landmark, or which side of the road you are on. Properties west of The Oaks and through the Burragorang can be genuinely hard to find at 4am and a line of description saves everybody trouble.
If you are asking about something other than a booking — an account, an invoice, a complaint or a question about the terms — email is the better channel because it leaves a record for both of us.
The operator
Everything else
Yes. We run transfers at every hour, so the phone has to be answered at every hour. If you are travelling in the middle of the night, or your flight has just landed and you cannot see the driver, call rather than email.
Nothing. Quotes are free, there is no obligation, and for the 75 suburbs we serve the price is already published on the fares page — you do not need to ask us at all if you would rather just read it.
Yes, if the trip is more than a day or two away. For anything travelling within twenty-four hours, phone — an email sitting unread for three hours is not a change.
Call the number on your confirmation before you leave the terminal. The meeting point for each terminal is fixed and we will talk you to it. Do not walk out to a rideshare bay and try to sort it out from there.
We are a vehicle-based operator rather than a shopfront, so there is nowhere useful to visit. Everything is handled by phone, email or the booking form.
Yes — email is the right channel for that. You get the fare, the vehicle and the pickup time in writing, and accepting it costs nothing and holds no card.
Keep reading
The pages people usually open next.
Phone for anything urgent or travelling soon, email for anything you want in writing. Neither costs anything and neither commits you to a booking.
Phone 0427 143 612 · email info@wollondillyairportshuttle.com.au · or use the booking form.
Private, fixed-fare airport and cruise transfers from 75 suburbs across Wollondilly Shire, Macarthur and the Southern Highlands. A published fare per suburb for each destination, tolls and GST inside it, no deposit and no weekend loading — you pay the driver on the day of travel.
Sister services run by the same local team.