How much is a transfer from the cruise terminal to Exeter?
A fixed $339 one way for one or two passengers, up to $479 for eleven in one vehicle. It is the sail-day fare plus the $10 terminal pickup fee, and any time-of-day fee.
How do you handle a pickup when the ship releases people in waves?
By message rather than by clock. That is the only arrangement that survives a disembarkation, where the release order is by tag colour and not by cabin number.
What if we are held up in customs?
Nothing is charged for waiting. A late berthing, a long customs queue or a slow lift are all free time here.
How far is Exeter from White Bay?
White Bay is 2 hr 14 min from home, Circular Quay 2 hr 18 min. Both are door-to-door figures.
Which terminal will my ship dock at?
We meet ships at both. Rozelle is 141 km from Exeter; Circular Quay is 143 km. If the paperwork is not clear, send it to us and we will work out which.
We are coming back with more than we left with — is that a problem?
Tell us the bags when you book and we size the vehicle to them. On a disembarkation run the luggage usually outranks the passenger count.
Do I pay before I sail?
Nothing in advance. The fare is settled when you get home, which also means a changed itinerary costs you nothing.
Can you take us straight to our door?
Yes. One vehicle, your party only, terminal to door. Estate properties by name rather than number. Both, please, and tell us whether the gate is normally open.
Why not just take a taxi when we get off?
On disembarkation morning, considerably. Two or three thousand passengers come off at once and a 141 km fare out to this district is one plenty of drivers would rather not take. A booked car is already there and already priced.
Do you have a vehicle for a group coming off a ship?
One minibus takes eleven for $479, which beats three cars from the rank on both price and on everyone leaving together.
Are child seats available?
Capsules, forward-facing seats and boosters, all fitted before we arrive and all at no cost. We need the ages when you book.
What are the alternatives?
Realistically no. It is not the distance, it is doing it with a fortnight of luggage.
Do you also do the sail-day run?
Both, and most people book them together. Boarding-window timing, terminal drop detail and the fare are on the Exeter cruise transfers page.
We are travelling with family going to two houses — is that possible?
Yes, provided they are close together. Two or three stops in the same suburb is normal and does not change the fare; stops in different towns are quoted separately so nobody is surprised.
Is there a cancellation fee?
Tell us and it moves at no cost. Nothing is charged in advance, so there is no cancellation fee and nothing to refund.
How will the driver know we are off the ship?
You text, we come in. No calling ahead, no guessing, and no charge for the time before the message arrives.
Do you serve the towns for disembarkations?
Burrawang, Fitzroy Falls, Glenquarry, Robertson and the rest of the district — all 75 suburbs across Wollondilly Shire, Macarthur and the Southern Highlands, each with its own published fare and its own distance from both terminals.